Refund Policy

Last Updated: June 13, 2026

Ben AI Inc. ("Company," "we," "us," "our") wants you to be satisfied with our Services. This Refund Policy explains when and how you can request a refund. It applies to all purchases made through the Ben AI app and website, and forms part of our Terms of Service.

Our card and online payments are processed by Paddle and Stripe. For invoiced accounts, we may also accept payment by check by prior arrangement. Approved refunds are issued back to the original payment method.

1. Refund Window

You may request a refund within 14 days of the date of the charge, subject to the conditions below. Requests made more than 14 days after the charge may not be eligible.

2. Subscriptions and Service Fees

Subscription fees and fees for our own software services are eligible for a refund if you request it within 14 days of the charge. If you cancel a subscription, your access continues until the end of the current billing period, and you will not be charged for subsequent periods.

3. Advertising Spend (Yelp Ads and Other Third-Party Advertising)

When you start an advertising program through Ben AI, your advertising budget is sent to and spent by a third-party advertising provider (for example, Yelp). Because of this:

• Advertising budget that has already been delivered or spent is non-refundable, as it represents an advertising service that has actually been provided by the third party.
• Any portion of your advertising budget that has not yet been spent will be refunded when you cancel the advertising program.

Upon a cancellation request, we will stop the advertising program with the third-party provider and refund only the unspent portion of your budget.

4. Non-Refundable Fees

Where a service or processing fee is charged in addition to your purchase and disclosed to you at checkout, that fee is non-refundable. Amounts we have already paid to third parties on your behalf, and third-party costs that we pass on to you, are likewise non-refundable.

5. How to Request a Refund

Email support@ben24.ai from the email address associated with your account, and include your name and the charge you would like refunded. You may also call us at +1 (858) 261-1436.

6. Processing Time

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

If you paid by check, your refund will be issued by check or bank transfer rather than to a card, and may take longer to process and reach you.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve the issue faster than a bank dispute. Our payment providers (Paddle and Stripe) may also assist with billing inquiries.

8. Contact Us

For any questions about this Refund Policy, please contact us at:

Ben AI Inc.
16038 Veridian Cir
San Diego, CA 92127
United States

Phone: +1 (858) 261-1436
Email: support@ben24.ai
Website: https://www.ben24.ai